- If the box delivered to you is not what you ordered. Please notify us within 24 hours of receiving the order and your box will be replaced free of cost.
- If the item is defected please WhatsApp or email us a picture of the defected item in 24 hours of receiving the order. We offer money back guarantee on defected items reported in 24 hours of receiving the order.
- Please check the authenticity of Cuban Cigars from our “Authenticity checker”.
- If any cigar is used or replaced from a box, the money will not be refunded.