Returns Policy / Terms & Conditions

  • If the box/item delivered to you is not what you ordered. Please notify us within 24 hours of receiving the order and your box will be replaced free of cost.
  • If the item is defected please WhatsApp or email us a picture of the defected item in 24 hours of receiving the order. We offer money back guarantee on defected items reported in 24 hours of receiving the order.
  • Please check the authenticity of Cuban Cigars from our “Authenticity checker”.
  • If any cigar is used or replaced from a box, the money will not be refunded.
  • In case of return/exchange, returning the order is customer's responsibility. If any product or cigar gets damaged while returning it to our head office, the money will not be refunded/product will not be replaced.
  • No refunds will be issued on account of taste, draw, construction, or aroma. Cigars are made from a natural leaf and variance between boxes is to be expected.
  • We will not be responsible for non-deliveries if the address provided was incorrect or if you refused the package due to duties and it was confiscated.
  • Cigar.pk reserves the sole and final decision in handling disputes.
  • We reserve the right to cancel any order without reason.
  • We will not be bound to honour any clearly incorrect prices on mailers or the storefront due to human error.
  • Anyone who misuses the one time use promotion codes will have their account terminated.
  • Under no circumstances will we undervalue or falsely declare consignment, please do not ask us to do this.
  • A full box can always be returned, without reason, by the customer. We require advance notice as well as a clear picture of the condition of the sticks being returned. Once the box has arrived back in our warehouse, a full refund will be issued.